Monarch Bus and Limo (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website https://monarchbusandlimo.com, book our services, or interact with us through SMS/MMS communications.
By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, billing address, payment details, and booking information.
- SMS/MMS Data: Mobile phone number, message content, message delivery status, and communication preferences when you opt in to our SMS/MMS communications.
- Technical Data: IP address, browser type, device information, and usage details collected automatically through cookies or analytics tools.
2. How We Use Your Information
We use your information to:
- Provide, manage, and fulfill transportation services.
- Send booking confirmations, reminders, updates, and promotional offers.
- Respond to inquiries and provide customer support.
- Send SMS/MMS messages as part of our Monarch Bus and Limo Alerts Program.
- Improve our website, services, and marketing efforts.
- Comply with legal obligations and enforce our Terms & Conditions.
3. SMS/MMS Program Compliance
By providing your phone number, you agree to receive SMS/MMS communications from us under the following program:
- Program Name: Monarch Bus and Limo Alerts
- Program Description: You may receive booking confirmations, service updates, important notices, and promotional offers.
- Opt-Out: You may cancel SMS service at any time by replying STOP. After sending “STOP,” you will receive a confirmation message. You will not receive further SMS/MMS messages unless you re-enroll.
- Help: For assistance, reply HELP or contact us at sales@monarchbusandlimo.com or 202-664-8454.
- Message & Data Rates: Standard message and data rates may apply. Message frequency may vary.
- Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.
SMS/MMS Compliance Statement:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Sharing of Information
We do not sell or rent your personal information. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who help us deliver transportation, messaging, or payment processing services.
- Legal Compliance: If required by law, regulation, or legal process.
- Business Transfers: If Monarch Bus and Limo is involved in a merger, acquisition, or asset sale, your information may be transferred.
5. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your information. However, no data transmission over the internet or wireless network can be guaranteed as 100% secure.
6. Data Retention
We retain your personal data, including SMS/MMS consent and records, only as long as necessary to:
- Provide services,
- Comply with legal requirements, or
- Resolve disputes.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Request corrections or updates to your information.
- Request deletion of your personal data, subject to service or legal requirements.
- Withdraw consent to receive SMS/MMS or marketing communications.
To exercise these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
9. Children’s Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we learn that such data has been collected, we will delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Monarch Bus and Limo
📧 Email: sales@monarchbusandlimo.com
📞 Phone: 202-664-8454
🌐 Website: https://monarchbusandlimo.com
