These Terms of Service set out the agreement between you and Monarch Bus and Limo when you book or use our chauffeur, limousine, group transport, and ground transfer services.
Effective date: June 2026
Acceptance of These Terms
These Terms of Service (“Terms”) form a binding agreement between you and Monarch Bus and Limo, operating as Monarch Bus and Limo LLC (“Monarch,” “we,” “us,” or “our”). By visiting our website, requesting a quote, making a reservation, or using our services, you agree to these Terms. If you do not agree, please do not use our services. If you book on behalf of others, you confirm that you are authorized to accept these Terms for everyone in your party.
Our Services
Monarch provides premium chauffeur, luxury car, limousine, group transport, and private aviation ground transfer services in Washington D.C., Maryland, and Virginia, and through a nationwide network of partner cities. Some journeys may be fulfilled by carefully selected affiliate operators acting on our behalf. We hold ourselves and our partners to a standard of discretion, safety, and white glove service.
Bookings and Quotes
A reservation is confirmed once we accept your booking and send you a confirmation. Quotes are based on the details you provide, including pickup and dropoff locations, timing, passenger count, and any special requests. If those details change, your quote and final charge may change as well. You are responsible for giving us accurate and complete information so we can serve you properly.
Pricing, Payment, and Gratuity
Unless we clearly state otherwise, the rate we quote for a reserved journey is all inclusive of the base fare for that journey. Additional charges may apply for extra stops, extended wait time, route or itinerary changes, tolls and parking where applicable, cleaning fees for damage or excessive mess, and any services beyond the original booking.
Payment is handled by our external payment processor. We do not store full payment card numbers on our own systems. You authorize us to charge the payment method on file for your reservation and for any additional charges that arise under these Terms. Gratuity for your chauffeur may be included in your quote or left to your discretion. If you are unsure whether gratuity is included, please ask us before your journey.
Cancellations and No Shows
If you need to cancel or change a reservation, please contact us as early as possible. Cancellation charges may apply depending on how much notice you give and the type of vehicle or service reserved, and the specific terms will be shared with you at the time of booking. If you do not appear at the agreed pickup location within a reasonable grace period and do not reach us, the reservation may be treated as a no show and charged in full.
Changes and Wait Time
We do our best to accommodate changes to your itinerary on the day of travel, though we cannot always guarantee them. A reasonable amount of complimentary wait time may be included with your reservation, after which wait time charges may apply. For airport and private aviation transfers, we monitor flight information where possible and adjust pickup timing for delays, but extended waits beyond the included allowance may incur additional charges.
Passenger Conduct and Safety
The safety of every guest is our priority. You and your party agree to follow all applicable laws and the reasonable instructions of your chauffeur. Seat belts must be worn where required by law. Smoking and the use of illegal substances are not permitted in our vehicles. Our chauffeurs may decline or end a journey if any passenger behaves in a way that is unlawful, unsafe, threatening, or abusive, or that risks damage to the vehicle, without refund. You are responsible for any damage caused by you or your party beyond normal use.
Capacity Limits
Each vehicle has a maximum passenger capacity set for safety and comfort, and we cannot exceed it. The number of passengers must not be greater than the capacity of the vehicle you reserved. If your party is larger than expected, we may be unable to transport everyone, and additional vehicles may be required at additional cost.
Luggage and Lost Items
Please tell us about your luggage when booking so we can assign a suitable vehicle. Space for luggage is limited by the vehicle type. We take care with your belongings, but we are not responsible for items left behind in a vehicle. If you leave something behind, contact us promptly and we will make reasonable efforts to locate and return it, and any return shipping may be at your expense.
Delays and Force Majeure
We are not responsible for delays or failures to perform that are caused by events beyond our reasonable control, including weather, traffic, road closures, accidents, acts of government, labor disputes, mechanical failure, flight changes, or other emergencies. In such cases we will make reasonable efforts to provide alternative arrangements or to reschedule your journey.
Limitation of Liability
To the fullest extent permitted by law, Monarch and its affiliates, operators, and team members will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, missed connections, or missed events, arising out of or related to your use of our services. To the fullest extent permitted by law, our total liability for any claim relating to a reservation will not exceed the amount you paid for that reservation. Nothing in these Terms limits any liability that cannot be limited under applicable law.
Indemnification
You agree to indemnify and hold harmless Monarch and its affiliates, operators, and team members from any claims, damages, losses, and expenses, including reasonable legal fees, arising out of your breach of these Terms, your misuse of our services, or the conduct of you or any member of your party.
Intellectual Property
The Monarch name, logo, website, content, and branding are owned by us or our licensors and are protected by intellectual property laws. You may not copy, reproduce, or use them without our written permission. You may use our website only for lawful purposes connected with booking and managing our services.
SMS and MMS Messaging Terms
By providing your mobile number and opting in, you consent to receive SMS and MMS messages from Monarch related to your reservations and service, and, where you agree, occasional updates. Consent to receive text messages is not a condition of purchasing any goods or services.
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and you can get help by replying HELP or by contacting us using the details below. Mobile carriers are not liable for delayed or undelivered messages. Full details about our messaging program are set out in our Privacy Policy.
Governing Law
These Terms are governed by the laws of the District of Columbia, without regard to its conflict of laws principles. Where services are performed in Maryland or Virginia, the applicable laws of those states may also apply to those services. You agree that the state and federal courts located in the District of Columbia will have jurisdiction over any dispute, except where applicable law provides otherwise.
Dispute Resolution
If a dispute arises, we ask that you first contact us so we can try to resolve it directly and promptly. Most concerns can be settled this way. If we cannot resolve a matter informally, any dispute will be handled in accordance with the governing law and venue described above. You agree to raise any claim relating to our services within the time period allowed by applicable law.
Changes to These Terms
We may update these Terms from time to time. When we do, we will revise the effective date above and post the updated version on our website. Your continued use of our services after changes take effect means you accept the updated Terms.
Contact Us
If you have questions about these Terms, please contact us:
- Monarch Bus and Limo, Monarch Bus and Limo LLC
- Haymarket, VA 20169
- Email: legal@monarchbusandlimo.com
- Phone: (202) 664-8454