This Privacy Policy explains what information Monarch Bus and Limo collects, how we use and protect it, and the choices and rights you have over your personal information.
Effective date: June 2026
Monarch Bus and Limo, operating as Monarch Bus and Limo LLC (“Monarch,” “we,” “us,” or “our”), provides premium chauffeur, luxury car, limousine, group transport, and private aviation ground transfer services across Washington D.C., Maryland, and Virginia, as well as a nationwide network of partner cities. We respect the privacy of our guests and are committed to handling your information with the same discretion that defines our service. This policy applies to our website, our booking and reservation tools, and our communications with you by phone, email, and text message.
Information We Collect
Information You Provide
We collect the information you give us when you request a quote, make a reservation, or contact us. This typically includes your name, the names and number of passengers in your party, your email address, your telephone number, pickup and dropoff locations, travel dates and times, flight numbers and airline details for airport and private aviation transfers, special requests, and any notes you share to help us tailor your journey. If you create an account or join our messaging program, we also keep the preferences and consents you provide.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information through cookies and similar technologies. This may include your device type, browser type, operating system, internet protocol address, pages you view, the links you click, and the dates and times of your visits. We use this information for analytics and to keep the site secure and working properly. Please see our Cookie Policy for more detail.
Payment Information
Payments are processed by a trusted external payment processor. We do not collect or store full payment card numbers on our own systems. The payment processor handles your card details under its own security standards and privacy practices.
How We Use Your Information
We use the information we collect to deliver and manage the service you request. Specifically, we use it to prepare quotes and confirm reservations, to dispatch chauffeurs and coordinate pickups and dropoffs, to monitor flight arrivals so we can adjust timing, to process payments through our payment processor, to respond to your questions, to send service updates and reminders, to improve our website and offerings, to keep our operations secure, and to comply with our legal obligations. With your consent, we may also send you marketing messages about our services, which you can decline at any time.
SMS and MMS Messaging Program
If you opt in to our text messaging program, we will send you SMS and MMS messages related to your reservations, such as booking confirmations, chauffeur and vehicle details, arrival notifications, and account or service updates. Consent to receive text messages is not a condition of purchasing any goods or services.
Message frequency varies. Message and data rates may apply depending on your mobile plan and carrier. You may cancel at any time by replying STOP to any message from us, after which you will receive a final confirmation and no further texts unless you opt back in. For assistance, reply HELP or contact us using the details below. Mobile carriers are not liable for delayed or undelivered messages.
We do not share or sell mobile telephone numbers collected for text messaging, nor the consent you give to receive texts, with any third parties for their own marketing purposes. Information you share within the messaging program is used only to operate that program and to provide the service you requested.
Cookies and Analytics
Our website uses cookies and basic web analytics to remember your preferences, understand how visitors use the site, and improve performance. You can control cookies through your browser settings. For a full description of the cookies we use and your choices, please read our Cookie Policy.
How We Share Your Information
We do not sell your personal information. We share it only as needed to provide our service and as described here:
- Chauffeurs and operating partners. We share trip details such as passenger names, pickup and dropoff locations, flight information, and contact details with the chauffeurs and affiliate operators assigned to your journey, so they can serve you.
- Payment processor. We share the information needed to complete your transaction with our external payment processor.
- Service providers. We may share information with vendors who support our website, communications, analytics, and operations, subject to confidentiality obligations.
- Legal and safety reasons. We may disclose information when required by law, to respond to lawful requests, to enforce our agreements, or to protect the rights, property, and safety of our guests, our team, and the public.
- Business transfers. If our business is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Retention
We keep your personal information for as long as needed to provide our service, maintain records of your reservations, comply with our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, so while we work hard to protect your information, we cannot guarantee absolute security.
Your Privacy Rights
Subject to applicable law, you may ask us to access the personal information we hold about you, correct information that is inaccurate, or delete information we no longer need to keep. You may also decline marketing communications at any time. To make a request, contact us using the details at the end of this policy. We will respond within the time required by law and may need to verify your identity before acting on your request.
Virginia Residents
If you are a resident of Virginia, the Virginia Consumer Data Protection Act (VCDPA) gives you the right to confirm whether we process your personal data, to access and obtain a copy of that data, to correct inaccuracies, to request deletion, and to opt out of certain processing such as targeted advertising or the sale of personal data. We do not sell personal data. You may also appeal a decision we make about your request. To exercise these rights, contact us using the details below.
California Residents
If you are a resident of California, the California Consumer Privacy Act (CCPA), as amended, gives you the right to know what personal information we collect and how we use and disclose it, to request access to and deletion of your personal information, to correct inaccurate information, and to opt out of the sale or sharing of personal information. We do not sell your personal information. We will not discriminate against you for exercising any of these rights. To make a request, contact us using the details below.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
Links to Other Sites
Our website and messages may contain links to websites operated by others, such as airlines, venues, or partners. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before sharing information with them.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and post the updated version on our website. Significant changes may be communicated to you directly where appropriate.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Monarch Bus and Limo, Monarch Bus and Limo LLC
- Haymarket, VA 20169
- Email: legal@monarchbusandlimo.com
- Phone: (202) 664-8454